Politique de remboursement

30-Day Money-Back Guarantee

We want your little one to love their Lumikid. If they don't, you can return it within 30 days of delivery for a full refund of the product price.

How to start a return

Email us at lumikid.ca@gmail.com with your order number and the reason for your return.
We'll reply within 1 to 2 business days with the return address and instructions.
Please do not send items back without contacting us first: returns sent without instructions cannot be processed.

Conditions

The item must be returned complete, with all its pieces, and in good condition.
Return shipping costs are paid by the customer, except when the item arrived damaged, defective or incorrect.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with a photo. We'll send a free replacement or a full refund, at your choice, and you won't need to pay for any return.

Refunds

Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 5 business days. Depending on your bank, it can take a few extra days to appear on your statement.