Expédition

Shipping Policy

We ship worldwide, with most of our orders going to Canada and the United States.

Processing time

Orders are prepared within 1 to 2 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed and another one with your tracking number when it ships.

Delivery time

Canada and the United States: most orders arrive within 7 to 12 business days after shipping.
Rest of the world: most orders arrive within 10 to 20 business days after shipping.

Delivery times are estimates and can be longer during peak periods such as the holiday season, or because of carrier or customs delays.

Shipping costs

Shipping is free on every order, wherever you are.

Tracking

Every order ships with tracking. If your tracking hasn't updated for more than 7 days, contact us and we'll look into it.

Taxes and duties

Sales taxes are calculated at checkout. Depending on your country, import duties or taxes may apply on delivery and are the customer's responsibility unless shown at checkout; if you receive an unexpected customs charge, contact us before paying it.

Lost or late packages

If your package hasn't arrived within 25 business days of shipping (35 business days outside Canada and the US), contact us and we'll send a replacement or issue a refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible: we can update it only if the order has not shipped yet.